With the introduction of the Oculus Quest 2, many have been excited to get their hands on one. Before rushing to get one, though, it’s worth taking note that some people have been experiencing a face rash caused by some type of reaction with the foam of the facial interface.
Unfortunately, I am one of those that had a bad reaction. Oculus has not identified if it is the foam itself, or some sort of chemical used in the manufacturing process. However, they are aware of the problem.
According to Oculus, most reactions are minor. However, some, like myself, have had worse reactions.
Thankfully, I was only able to play for about 30 minutes upon initial setup. Otherwise, I fear the reaction could have been much worse. As it was, I had to seek medical attention and was prescribed oral and topical steroids to treat it.
The reaction was in the form of an intensely itchy and burning rash. The best description I could come up with is that it was like poison ivy on a sunburn.
Oculus does have a page set up with a way to contact them here, should you have the same issue.
I have been in contact with Oculus and they have sent a VRCover to replace the facial foam.
I definitely encourage anyone who is getting the new Oculus Quest 2 to test for a reaction before full use, or even getting a VRCover right off the bat.
Overall, this was definitely not the experience I expected to have with the new Quest. However, I do hope now that this has resolved that I will be able to really experience what the Quest 2 has to offer.
Hopefully Oculus will take this opportunity to provide good customer service to those of us who have experienced this. I certainly hope that they have resolved the issue and more people will not have to go through this!